1
Self-Awareness
The keystone of EQ
Goleman calls self-awareness “the keystone of emotional intelligence” — recognizing a feeling as it happens opens every other door. If you can't notice your emotion, you're at its mercy.
Facets
- Bodily awareness
- Labeling emotions
- Seeing strengths/weaknesses
- Knowing your values
- Self-confidence
2
Self-Management
Pausing the impulse
Choosing what to do with a feeling rather than being run by it. Four-year-olds who can delay the marshmallow grow up more capable (Mischel, Stanford). The capacity to pause an impulse is the root of many a success.
Facets
- Impulse control
- Stress management
- Psychological resilience
- Adapting to change
- Emotional roots of procrastination
3
Motivation
Moving without immediate reward
EQ's fuel for staying on the road without an immediate reward. Optimistic salespeople sell 37% more (Seligman, MetLife); the will to endure short-term discomfort for a long-term goal is shaped here.
Facets
- Intrinsic motivation
- Achievement drive
- Goal persistence
- Optimism
- Finding meaning
4
Empathy
Sensing another's feeling
Sensing another's feeling — what Goleman calls “built on self-awareness.” Reading the 90% of communication that is non-verbal; the backbone of healthy relationships and effective leadership.
Facets
- Affective empathy
- Cognitive empathy
- Active listening
- Perspective-taking
- Compassion
5
Social Skills
Using emotion consciously in relationships
Using emotion consciously in relationships: expressing oneself, managing conflict, forging bonds. About 90% of top-level leadership success is attributable to social-emotional skills (Goleman 1998).
Facets
- Self-expression
- Building relationships
- Conflict management
- Collaboration
- Setting boundaries