Distance Sales Agreement

Article 1 — Parties

Seller: Uğur Tombul (individual seller), Kemal Paşa Mah. Esentepe Cad. No:48 C D:7 Serdivan/Sakarya, phone +90 532 596 28 99, e-mail info@neonselfcheck.com.

Buyer: the person who purchases a service through neonselfcheck.com and whose details appear on the order form and on the Shopier payment page.

Article 2 — Subject

This agreement governs the rights and obligations of the parties regarding the sale and performance of the service that the Buyer purchases electronically through neonselfcheck.com, pursuant to Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.

Article 3 — Service, price and payment

The name, content and total price of the purchased service are as shown on the order page, on the Shopier payment page and in the Preliminary Information Form. After the order form is submitted, the Seller sends the Shopier payment link to the Buyer via WhatsApp or e-mail; the price is collected through this link by credit or debit card via the Shopier payment infrastructure.

Article 4 — Performance

The personal report is sent to the Buyer as a PDF within 3 business days at the latest after the payment is confirmed. The written expert review and the e-mail coaching are provided exclusively in writing by e-mail; no video or face-to-face sessions are held. Details regarding performance are set out in the Preliminary Information Form.

Article 5 — Seller's obligations

The Seller performs the service with the qualities and within the time frame specified in the Preliminary Information Form, and maintains the confidentiality of all coaching correspondence in accordance with the ICF code of ethics.

If performance of the service becomes impossible, the Seller notifies the Buyer within 3 days of becoming aware of this and refunds the price collected within 14 days.

Article 6 — Buyer's obligations

The Buyer is obliged to enter correctly on the order form the full name and phone number used in the test, and to provide a valid e-mail address through which the written review and coaching correspondence can be delivered.

The Buyer acknowledges that the reports and the coaching services are intended for self-assessment and personal development, and that they do not replace clinical diagnosis, psychological counselling or therapy.

Article 7 — Right of withdrawal

The right of withdrawal, its exceptions and how to exercise it are set out in Section 5 of the Preliminary Information Form. The Seller's voluntary refund and cancellation terms are on the Refund and Cancellation Terms page.

Article 8 — Force majeure

If the service cannot be performed on time due to unforeseeable events beyond the parties' control (such as natural disasters, epidemics, serious illness or decisions of official authorities), the Seller notifies the Buyer immediately. The Buyer may request that the service be postponed or that the agreement be terminated; in case of termination, the price paid is refunded within 14 days.

Article 9 — Dispute resolution

For disputes arising from this agreement, the Consumer Arbitration Committees have jurisdiction within the monetary limits announced by the Turkish Ministry of Trade, and the Consumer Courts have jurisdiction over disputes exceeding these limits.

Article 10 — Entry into force

This agreement is concluded when the Buyer completes the payment. The agreement and the Preliminary Information Form are stored electronically and sent by e-mail to the Buyer upon request.