Preliminary Information Form

1. Seller information

Seller: Uğur Tombul (individual seller)

Address: Kemal Paşa Mah. Esentepe Cad. No:48 C D:7 Serdivan/Sakarya

Phone and WhatsApp: +90 532 596 28 99 · E-mail: info@neonselfcheck.com · Web: neonselfcheck.com

2. Main characteristics and prices of the services

Personal Report (single test) — $15: a personalised PDF report for the single test completed by the Buyer (temperament, emotional intelligence or life skills).

Buy 3, Pay for 2 package — $29: personalised PDF reports for the Temperament (Enneagram), Emotional Intelligence and Life Skills tests.

Report + Written Expert Review (by e-mail) — $39: a personalised report; an ICF-certified coach reads the report and sends a personalised written review with 2–3 concrete next steps by e-mail within 5 business days after the report is delivered. Includes one round of follow-up questions by e-mail.

8-Week E-mail Coaching — $190: a personalised report included; for eight weeks, each week the client receives a written exercise or prompt and replies by e-mail, and the coach answers within 2 business days with feedback and next steps; a written 90-day roadmap at the end of the programme.

Prices shown on the English and Arabic pages are in US dollars (USD) and include all taxes; the payment is processed by Shopier in this currency. The name of the selected service and the total amount payable are shown on the order page and on the Shopier payment page before the payment is confirmed.

Taking the tests is free of charge and is not the subject of this form; test results are delivered through a paid report. The reports and coaching services are a self-assessment and personal development service; they do not make a clinical diagnosis and do not replace psychological counselling or therapy.

3. Payment

Orders are placed using the order form on neonselfcheck.com. After the form is submitted, the Seller sends the Buyer the Shopier payment link for the selected service via WhatsApp or e-mail. Payment is made by credit or debit card on the secure Shopier payment page opened through this link. Card details are processed on the payment institution's secure page; they do not reach the Seller and are not stored by the Seller.

Instalments: the instalment options available for the card type are shown on the Shopier payment page.

4. Performance and duration of the service

When ordering, the Buyer enters the full name and phone number used in the test; the report is matched with this record.

The personal report is sent to the Buyer as a PDF by e-mail or WhatsApp within 3 business days at the latest after the payment is confirmed.

The written expert review and the e-mail coaching are provided exclusively in writing by e-mail; no video calls or face-to-face sessions are held. The written expert review is sent within 5 business days after the report is delivered and includes one round of follow-up questions by e-mail.

The E-mail Coaching programme lasts eight weeks from the first weekly exchange. Each week the client receives a written exercise or prompt and replies by e-mail; the coach answers within 2 business days with feedback and next steps. A written 90-day roadmap is sent at the end of the programme.

5. Right of withdrawal

In service contracts, the Buyer has the right to withdraw from the contract within 14 days of the date on which the contract is concluded, without giving any reason and without paying any penalty.

Pursuant to Article 15 of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised for content prepared in line with the Buyer's personal needs, or for services whose performance has begun with the Buyer's consent before the withdrawal period expires. Accordingly, the right of withdrawal cannot be exercised once the personalised PDF report has been delivered to the Buyer, once the written expert review has been sent, or for coaching weeks already completed; the right of withdrawal is preserved for reports and reviews not yet delivered and for coaching weeks not yet started.

The Seller's additional refund and cancellation terms are set out on the Refund and Cancellation Terms page.

Notice of withdrawal is given in writing to info@neonselfcheck.com. The Seller refunds the price to the payment method used by the Buyer within 14 days of receiving the notice.

6. Complaints and objections

Requests and complaints may first be sent to the Seller through the contact channels above.

In disputes, applications may be made to the Consumer Arbitration Committee at the Buyer's place of residence or where the transaction was carried out, within the monetary limits set each year by the Turkish Ministry of Trade, and to the Consumer Court for disputes exceeding these limits.

7. Personal data

The Buyer's personal data are processed as described in the Privacy Notice under KVKK (Turkish Personal Data Protection Law No. 6698). Test responses are stored on servers in Europe (Germany). Card details are processed directly by the payment infrastructure Shopier; only the payment result and the Buyer's name, phone number and e-mail address are passed on to the Seller.

8. Approval

Before submitting the order form, the Buyer declares, by means of separate checkboxes on the order page, that they have read and accept this Preliminary Information Form and the Distance Sales Agreement; the order cannot be submitted unless these boxes are ticked.